Loading

Services To Support You & Your Family

Compliments & Complaints

If you would like to share a positive experience about your care, or just make a comment on our service, we would be delighted to hear from you. 

Complete an online feedback survey


Patient Advice & Liaison Service

Our Patient Advice and Liaison Service (PALS) supports patients, their families, carers, and our staff by:

  • listening to your queries and concerns in confidence
  • giving you information and advice about local health services 
  • finding solutions to any problems you may be having, as quickly as possible 
  • directing you to other sources of help 
  • advising you how to make a formal complaint
  • ensuring that your comments, concerns and compliments are heard and used to improve our services.

Getting In Touch

Call: 0300 131 1000

Email: ccs-tr.pals@nhs.net - please note this email is not for appointments, results or general queries.

FREEPOST: Licence Number RTGA-CTLG-SCKH
Cambridgeshire Community Services NHS Trust 
Patient Advice and Liaison Service (PALS)


Complaints 

If you or your relatives are unhappy about any aspect of your care or the service you have received, please speak to a member of staff in the first instance if you feel able to, to give them the opportunity to put things right.

If you don’t want to speak to a member of staff or you still feel your issues have not been resolved, you can either contact our PALS team or you can choose to make a formal complaint.

Getting In Touch

Phone: 0300 131 1000

Email: ccs-tr.pals@nhs.net - please note this email is not for appointments, results or general queries.

We view complaints and feedback positively using them as an opportunity to improve services.

Log In / Create An Account

Forgot password?

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Twitter Feed

Some fantastic feedback we have received for the Infant Feeding Assessment Clinic. Thank you! #GoTeamCCS… https://t.co/DxsbkiM5rU
NorfolkCYP, 30 March 2023
RT @NorfolkLibs: Calling all teachers 📢🧑‍🏫 Did you know we run free school visits? If you're looking for a fun activity to do with your cl…
NorfolkCYP, 30 March 2023
If you have a child aged 7-12 with anxiety, and find it hard to access support, please take part in the I-DIGIT res… https://t.co/KDqGbGe2YI
NorfolkCYP, 29 March 2023
@Anna__Lyons @onateabreak Thank you for raising this. We really do appreciate the feedback and open conversation. W… https://t.co/mzozNe4RQc
NorfolkCYP, 29 March 2023
A fantastic start to the Speech and Language Therapy celebration event. Lots of discussions taking place and some g… https://t.co/OWI49ZWQYj
NorfolkCYP, 29 March 2023
All babies cry and crying is a normal part of a baby's language, however, parents may become worried if the crying… https://t.co/E7OcFBu4SX
NorfolkCYP, 29 March 2023
@onateabreak Thank you for your comments, We have now reviewed the postings and apologise if this has caused offense in any way.
NorfolkCYP, 28 March 2023
Parents/Carers can find help and advice on keeping babies smoke-free on our Just One Norfolk website.… https://t.co/vrbUOZgVEQ
NorfolkCYP, 27 March 2023
RT @RebeccaCrossle2: @nandwics @NorfolkCYP @NorfolkCC @NCHC_NHS @youth_NSFT @cypnursing @UEA_Health @BeckyHulme66 @Elin_Roberts2 🚨#AutismAc…
NorfolkCYP, 27 March 2023
RT @NorfolkLibs: Libraries are for everyone. We have books and so much more. Come in, sit, read a book, use a PC or wi-fi, study, socialise…
NorfolkCYP, 27 March 2023