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Services To Support You & Your Family

Compliments & Complaints

If you would like to share a positive experience about your care, or just make a comment on our service, we would be delighted to hear from you. 

Complete an online feedback survey


Patient Advice & Liaison Service

Our Patient Advice and Liaison Service (PALS) supports patients, their families, carers, and our staff by:

  • listening to your queries and concerns in confidence
  • giving you information and advice about local health services 
  • finding solutions to any problems you may be having, as quickly as possible 
  • directing you to other sources of help 
  • advising you how to make a formal complaint
  • ensuring that your comments, concerns and compliments are heard and used to improve our services.

Getting In Touch

Call: 0300 131 1000

Email: ccs-tr.pals@nhs.net - please note this email is not for appointments, results or general queries.

FREEPOST: Licence Number RTGA-CTLG-SCKH
Cambridgeshire Community Services NHS Trust 
Patient Advice and Liaison Service (PALS)


Complaints 

If you or your relatives are unhappy about any aspect of your care or the service you have received, please speak to a member of staff in the first instance if you feel able to, to give them the opportunity to put things right.

If you don’t want to speak to a member of staff or you still feel your issues have not been resolved, you can either contact our PALS team or you can choose to make a formal complaint.

Getting In Touch

Phone: 0300 131 1000

Email: ccs-tr.pals@nhs.net - please note this email is not for appointments, results or general queries.

We view complaints and feedback positively using them as an opportunity to improve services.

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⭐ More amazing feedback for our teams! #J1NFeedback #GoTeamCCS ⭐ https://t.co/JyPRNmnur1
NorfolkCYP, 11 August 2022
☀️ Outdoor toys can get really hot if left in direct sunlight. Check the temperature before letting children play t… https://t.co/w4WiSPMrcE
NorfolkCYP, 11 August 2022
☀️ With plenty of sunshine we all need to remember safety first! If a hose has been laying in the sun, the water in… https://t.co/vMKmRS9lYT
NorfolkCYP, 10 August 2022
☀️ With more hot weather on the way, make sure you know how to keep your family safe in the sun! Find out more here… https://t.co/YbhkOpZP6p
NorfolkCYP, 10 August 2022
✔️ VOTE!! ✔️Do you know a young person aged 11-25? Please ask them to vote for their favourite name for the new you… https://t.co/7kAt9bU6xu
NorfolkCYP, 09 August 2022
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NorfolkCYP, 09 August 2022
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NorfolkCYP, 09 August 2022
@SouthNorfolkYAB @BroadlandYAB @YabBreckland @NNYAB7 @NorthNorfolkYAB @YABNwch @YABWestNorfolk @GtYarmouthYAB
NorfolkCYP, 09 August 2022
If your child turns two before 31st August, you may be eligible for 15 hours of funded childcare and education per… https://t.co/Icso83Tkc6
NorfolkCYP, 09 August 2022
RT @ECFSNorfolk: 1 WEEK TO GO! There's still plenty of time to book your free place on our Getting Ready for School online information sess…
NorfolkCYP, 09 August 2022