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Services To Support You & Your Family

Compliments & Complaints

If you would like to share a positive experience about your care, or just make a comment on our service, we would be delighted to hear from you. 

Complete an online feedback survey


Patient Advice & Liaison Service

Our Patient Advice and Liaison Service (PALS) supports patients, their families, carers, and our staff by:

  • listening to your queries and concerns in confidence
  • giving you information and advice about local health services 
  • finding solutions to any problems you may be having, as quickly as possible 
  • directing you to other sources of help 
  • advising you how to make a formal complaint
  • ensuring that your comments, concerns and compliments are heard and used to improve our services.

Getting In Touch

Call: 0300 131 1000

Email: ccs-tr.pals@nhs.net - please note this email is not for appointments, results or general queries.

FREEPOST: Licence Number RTGA-CTLG-SCKH
Cambridgeshire Community Services NHS Trust 
Patient Advice and Liaison Service (PALS)


Complaints 

If you or your relatives are unhappy about any aspect of your care or the service you have received, please speak to a member of staff in the first instance if you feel able to, to give them the opportunity to put things right.

If you don’t want to speak to a member of staff or you still feel your issues have not been resolved, you can either contact our PALS team or you can choose to make a formal complaint.

Getting In Touch

Phone: 0300 131 1000

Email: ccs-tr.pals@nhs.net - please note this email is not for appointments, results or general queries.

We view complaints and feedback positively using them as an opportunity to improve services.

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The start of winter will also mean the start of many winter illnesses. To #keepwell this winter, we have some helpf… https://t.co/pPKOrLElVA
NorfolkCYP, 07 December 2022
RT @ccs_nhst: As the Long Service awards come to an end Matthew Winn, our Chief Executive said “I am just in awe of your service, your dedi…
NorfolkCYP, 07 December 2022
RT @ccs_nhst: Our long service awards are underway and Mary Elford, our Chair, gave a personal thank you to our long service attendees for…
NorfolkCYP, 07 December 2022
RT @ccs_nhst: We are celebrating our Long Service awards for our Ambulatory, Corporate and Children & Young People’s Health Services across…
NorfolkCYP, 07 December 2022
If you are worried or concerned about your child, please follow the advice given. #GroupAStrep #ScarletFever https://t.co/gnhsOreQo3
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A child with a nasty cough or cold can be worrying for a parent. We have lots of helpful information for families o… https://t.co/OevgtZQyz6
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Some helpful advice from @nandwics on what you need to know about #GroupAStrep If you are worried about your chil… https://t.co/h0ThxhxEYn
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Helping families save energy at home can reduce their bills this winter. We have some energy-saving tips on our Jus… https://t.co/N1ZtCpEIlL
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