Before Starting a Request For Support

This request for support may take up to 30 minutes to complete. The information you provide helps us make sure that the child or young person gets the support which best meets their needs.

You can save and return to the form if you can't complete in one go.

• Information You Will Need

  It will be helpful for you to have the following information when completing a request for support.

  • Details about anyone with parental responsibility and the families support network

  • Concerns you have about the child or young person's mental health

  • Details of any other worries about their development or behaviours

  • Physical health information

  • Any past mental health support

  • Names and contact details of any other professionals involved

  • Details of any prescribed medication

  • Education or employment information

  • Any behaviours you consider to be risky (self-harm, suicide)

  • What is going well for the child or young person at the moment

  • Ideas about what you think might help

  • If they are old enough - the young person's views on this request for support.

• Confidentiality & Safeguarding

  To make a request for mental health support, the parent/carer and young person need to agree to sharing information with partner agencies and organisations as necessary to support their needs. Information will be shared with trusted partner agencies and recorded on the child or young person's medical health record. Information about the request will also be sent to the GP.

  If we have been given any information or are led to believe that the child or young person is at risk of harm from somebody else, or of harming themselves or another person we will follow procedures to keep everyone safe. We will always try and discuss it with you first if possible.

• Mental Capacity

  Mental capacity is the ability of a young person over the age of 16 to make their own decisions. This means being able to:

  • Understand information given to them in relation to a decision
  • Remember the information long enough to make a decision
  • Use or weigh up the information available
  • Communicate their decision in any way which can be recognised.

  Read more about mental capacity

  Getting Help

  When a young person over the age of 16 years lacks capacity to make their own decisions around supporting mental health need, there is support available. You can seek advice from:

  Within office hours: Children’s Advice and Duty Service (CADS) on 0344 800 8020.
  
  Out of hours: The Emergency Duty Team on 0344 800 8020.

  A call handler will answer your call. They'll take your details and discuss the reason for your call, so they can find out how best to help.

What Happens Next?

If more help is needed, the Just One Number team will pass your request to the organisation that can best meet the child or young person's needs. These organisations include;

• Ormiston Families - Supporting Smiles
• MAP
• Resilience and Emotional Health Practitioners - CCS
• Norfolk Healthy Child Service - CCS
• NHS Talking Therapies Service Norfolk and Waveney (known as Wellbeing Service)
• Norfolk & Suffolk Foundation Trust (NSFT) services
• Suffolk Wellbeing Hub

You will be sent details about which organisation the request has been passed on to once it has been processed. This information will be available in your account and the team will also provide you with some ideas to try at home to see if these help. The outcome will also be sent to the GP.

• Age 0-4

  Requests for support for children under 4 years old are completed by calling Just One Number on 0300 300 0123.

  The clinician on the phone will be able to discuss any worries you have, and the support you think is needed, to ensure the right help is given.

  The 0-4 teams can offer support to infants, preschool children and their caregivers experiencing the early signs emotional difficulties.

• Emergency and Crisis

  If you have any immediate physical or medical concerns about a child, young person or young adult you should take them to the nearest Accident and Emergency Department or call 999 for an ambulance. If the hospital feels that their injuries or medical concerns are a result of serious mental health or emotional difficulties, the staff will make an urgent referral to Child and Adolescent Mental Health Services (CAMHS).

  When the child/young person is medically fit, the Urgent Response clinician will arrange for you and any other relevant agencies to join them in an assessment at the hospital. The clinician will particularly focus on the child/young person’s current mental state and any risk to self or others.

  If you have increasing concerns about your child’s mental or emotional wellbeing, but there appear to be no immediate risks, you can contact their GP for an emergency appointment for further advice.