Just One Number 0300 300 0123
Just One Number is our single point of access for Norfolk & Waveney Children & Young People's Health Services. This includes;
Families, professionals and young people can get in touch with Just One Number by calling 0300 300 0123.
Your call might be for an appointment change, or you might have a parenting question or a worry about your child’s physical & emotional health, or communication development. Whatever your reason to contact us, our team are here to help you.
The phone line can get very busy sometimes but if you leave a voicemail with your contact details and a brief reason for your call, a member of the team will call you back as soon as possible.
Parentline 07520 631590
Parentline is our text service for parents and carers to get in touch about any parenting questions or concerns.
You might find it hard to call in to Just One Number during opening hours, due to a hearing impairment or you may just prefer to chat by text with a health professional.
If you need advice about your child or young person’s health or wellbeing, simply send a text and one of our team will text you back.
You can text at anytime on 07520 631590. A health professional from the 0-19 team will reply during our opening times. You can have the whole conversation by text if that works best for you, or the practitioner can call you.
When you call, one of our skilled admin team will ask you for your child’s details (or yours if you are pregnant). They will firstly confirm they can access yours and/or your child's electronic health records. This is the digital record where health professionals record contacts with families.
Sometimes your concern might not be able to be fully sorted over the phone. If this is the case, we can refer you for further support with one of our Healthy Child Programme or Speech and Langauge Teams.
Monday: 8:00am - 6:00pm
Tuesday: 8:00am - 6:00pm
Wednesday: 8:00am - 6:00pm
Thursday: 8:00am - 6:00pm
Friday: 8:00am - 6:00pm
Saturday: 9:00am - 1:00pm
Sunday & Bank Holidays: CLOSED