Services To Support You & Your Family

What To Expect When You Contact Us

When you call, one of our skilled admin team will ask you for your child’s details (or yours if you are pregnant). They will firstly confirm they can access yours and/or your child's electronic health records. This is the digital record where health professionals record contacts with families. 

• The team will ask for a brief idea of why you are calling. If it is to change an appointment or leave a message for one of our team they can do this for you there and then.
• If you need more specialist advice they will direct you to a health professional in Just One Number who can help. We have health visitors, assistant practitioners, 5-19 practitioners as well as specialist speech & language, emotional health and healthy lifestyle staff available to talk to you.
• If the right practitioner to help you is busy on another call - you can hold, or they will call you back at a good time for you.
• The practitioner will talk to you about your reason for calling. They can give advice and think with you what might be the next best steps to take to help you and your child. They can email or text you helpful written information and links to useful websites too.
• They can talk to you about other services that might help. They will give you contact details or make necessary referrals if you agree it would be helpful.

Sometimes your concern might not be able to be fully sorted over the phone. If this is the case, we can refer you for further support with one of our Healthy Child Service or Speech and Langauge Teams.